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November 12, 2020 at 6:36 pm #10944Lisa CampbellGuest
Total Quality Management
by Dale H. Besterfield, Glen Besterfield
- Format: hardcover, 533 pages
- Author: Dale H. Besterfield, Glen Besterfield
- ISBN: 9780136394037 (0136394035)
- Language: english
- Release date: November 13, 1998
- Publisher: Prentice Hall
About The Book
Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.* NEW-Extensively improves chapters on leadership, customer satisfaction, employee involvement, continuous process improvement, and ISO 9000. * NEW-Provides four new chapters on: * Failure Mode and Effect Analysis (FMEA). * Total Productive Maintenance (TPM). * ISO 14000. * Management Tools. FEATURES * Covers the principles and practices that make up the backbone of TQM, with insightful analyses of such areas as: * Leadership (i.e., the role of senior management, core values, seven habits of highly effective people, communication, and strategic planning). * Customer satisfaction (including their perception of quality, feedback, and translating needs into requirements). * Employee involvement (motivation, empowerment, team training, unions, and more). * Performance measures (its basic concepts, quality costs). * Fully explores TQMs tools and techniques, with informativ
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